Publish interactive 2D and 3D parts catalogs, take orders and support your network of dealers and technicians — with an AI assistant helping at every step, on any device.
From the first exploded view to the last warranty claim, IAS gathers the tools your service organization uses every day and puts them within reach of the people who need them.
Build and publish illustrated catalogs that users can zoom, rotate and click through to identify the exact component they are after.
Arrange news, documents and shortcuts the way you prefer, for end customers, dealers and service centers alike.
Let users add parts to a cart and place orders straight from the catalog, then look back at everything they have bought.
Reach your content from any device, with up-to-date data, a setup that scales with you and protection suited to business use.
Xelia helps people find the right component, answers questions in a chat and points to the relevant documents and orders.
Link IAS to the software you already run through a ReST API, and shape the platform around your own processes.
Customers, dealers and technicians use the same simple web app: browse products, check orders, read company news and open documents — all under your own branding.
Four connected modules cover catalog authoring, cloud delivery, AI support and service reporting.
The authoring tool for building, maintaining and publishing interactive 2D and 3D parts catalogs.
The cloud hub where every after-sales activity lives together in one digital workspace.
The built-in assistant for conversational parts search, quick answers and easy access to technical content.
Paperless reports for technicians in the field, plus a clear workflow for warranty requests.
Xelia is not a general-purpose chatbot: it is designed around after-sales work. Users ask in their own words and reach the right part, document or order in a fraction of the time.
A chat assistant that walks people through the catalog, locates components and opens the relevant documentation on request.
A deeper reasoning mode that draws its replies from your manuals, datasheets and in-house knowledge, built for tougher support cases.
Copes with incomplete or loosely worded queries, reading part numbers, descriptions and everyday language.
Type a title, a code or just a keyword and Xelia returns links to the manual, order or datasheet you were looking for.
Offer quick, consistent replies that your team maintains from the back office.
IAS is flexible and ready to use, even when your documentation is not yet neatly organized.
Drop in your bills of materials, drawings, 3D files and product photos — no lengthy setup required.
Arrange the dashboard, add news and documents and apply your branding with simple tools.
Release the catalog and share its web address with everyone who needs it: customers, dealers, partners.
Better-run operations, and a better experience for every customer who needs a part or a repair.
Fewer mistakes, less manual order handling and workflows that stay easy to follow.
A responsive web app gives your network fast access to catalogs and services from phone, tablet or desktop.
The cloud architecture adapts as your business and your product range expand.
Certified to ISO/IEC 27001, so data handling and access control follow an audited standard.
See how IAS Portal can streamline your spare parts management and give your customers a faster, clearer way to get support.